I initially opened a VulkanBet account in May 2024, played for a month, and experienced a disappointing RTP of around 10%. Frustrated, I decided to close my account and requested all my personal data be deleted. Their support team confirmed that the account had been successfully closed and deleted. Fast forward to November 2024, I decided to give it another shot, thinking my old account was gone. I opened a new account, deposited €20, and somehow managed to win €600. However, when I tried to withdraw, I was immediately banned for "multiple accounts." I contacted support and spent over an hour trying to explain my situation. Unfortunately, the support team seemed either incompetent or indifferent. After much back and forth, they finally admitted that I did not have two active accounts—just the deleted one and the new one. Despite this, they refused to lift the ban. Following this frustrating interaction, I sent about 10 emails to both VulkanBet support and their casino regulator, emphasizing that I hadn’t broken any rules. After nearly two months of waiting, I finally got a response. Now, they’re asking me to go through an extensive verification process involving countless photos and documents. I’m still in the process of this verification, so I can’t say how it will end. If they eventually unban me and allow the withdrawal, I’ll update this review. However, based on my experience so far, their handling of the situation has been nothing short of disappointing. Verdict: Proceed with caution.