Dear Soft2Bet Compliance & Legal Team, Please find below my formal complaint regarding your brands Rabona and Sportaza operating illegally in Germany, in violation of gambling, AML, and consumer protection regulations. This complaint also implicates payment processors Klarna and Giropay, and domain/licensing partners SMES Trust and CMS Trust, who are being CC’d in this communication for full transparency.
I am writing to file a formal complaint regarding the operations of Soft2Bet, specifically its brands Rabona and Sportaza, which have been operating illegally in Germany, targeting excluded players like myself in direct violation of national gambling laws, anti-money laundering directives, and responsible gaming obligations. As a German-resident player under national self-exclusion, I was still able to register and gamble extensively on both platforms. This constitutes a gross violation of German regulatory standards and exposes systemic failures by Soft2Bet and its associated entities. Here is a summary of the misconduct and unlawful practices I am formally denouncing: No KYC (Know Your Customer) or age/identity verification was performed;
No AML (Anti-Money Laundering) checks were conducted;
Both brands actively used mirror websites to bypass local restrictions;
Deposits were facilitated through local German payment processors, including Klarna and Giropay, with full knowledge of the brands’ illegal status in Germany;
There was a complete failure to uphold responsible gambling safeguards, despite the fact that I was on the official self-exclusion list.
I hold Soft2Bet directly responsible for enabling this activity via its platform and payment processing infrastructure. Additionally, I have strong reasons to believe that Uri Poliavich, who personally profited from the operations of Rabidi N.V. and Araxio Development N.V., was fully aware of the violations and possibly involved in financial misconduct, including conflict of interest, corruption, and money laundering. I have obtained financial documentation and evidence that may lead to criminal proceedings against Mr. Poliavich under German jurisdiction. I am also in possession of a financial report linked to Soft2Bet’s internal structure, listing close to 60 unlicensed brands operating illegally in Germany, including Rabona and Sportaza. These are hosted via Soft2Bet’s platform and benefit from banking integrations with Klarna and Giropay, and domain management under SMES Trust and CMS Trust – parties which will also be formally notified and held accountable. To the entities copied or referred to in this complaint: SMES Trust and CMS Trust: As domain and license facilitators, you have a duty to ensure your services are not used to support unlicensed gambling in restricted markets;
Klarna and Giropay: You are enabling illegal gambling payments within Germany, despite clear regulatory prohibitions;
Soft2Bet, Rabidi N.V., and Araxio Development N.V.: You are operating criminally and harming vulnerable players knowingly.
With legal assistance, I am prepared to escalate this matter to German regulatory authorities, financial watchdogs, EU consumer protection networks, and investigative journalists. However, before initiating this course of action, I am giving you an opportunity to resolve this issue amicably. I am requesting a full refund of all illegally obtained deposits: €21,590 deposited on Rabona
€13,058 deposited on Sportaza
(Amounts already deducting small withdrawals)
The accounts were registered under the acccount: Mamba97 I am willing to sign a Non-Disclosure Agreement (NDA) in exchange for the full refund and confirmation that no further legal exposure will result from your side. However, failure to engage in good faith will result in immediate legal escalation and full public exposure of the case, including the publication of internal documents, platform structures, and naming of responsible individuals, such as Uri Poliavich and Martin Collins, across media and LinkedIn. Please treat this matter with the seriousness it deserves. I expect a reply within 7 days of this message. Sincerely,
Mateo Loncar
Comoros Gambling License 
SSL 
PECB 
