21 Casino Review 2020
|Owner:||Imperium Network Solutions Limited Casinos|
Over the past 5 years, the project manager White Hat Gaming Limited has launched over 20 casinos, among which there are fairly well-known ones: Casimba, LeoVegas, Casiland, etc. Therefore, we expected quite a lot from 21Casino, which has a user audience in more than 20 countries.
21Casino is a cross-browser, multi-platform resource, which, however, has several shortcomings. First of all, this applies to graphics, which looks somewhat blurry for this format. Also, there are flaws in the layout: for example, when changing the resolution, the elements do not adjust to the new screen width but are simply cropped. The size of the text in 21Casino does not change and looks huge if you do not open the site on the computer the full width of the screen.
The 21Casino website features the classic minimalist design of the early 2000s: a dark gray background and golden elements.
In the upper menu, there are 3 tabs: Casino Games, Table Games, and Promo Page. The lobby is very convenient: a detailed filter (categorization, provider, RTP) as well as a search bar, and sorting by popularity. The basic information is located at the bottom of the site, under the library of games. The footer contains a detailed map of the online institution, information on payment methods, registration, license number, partners.
The site is available in 5 languages: English, German, Finnish, Norwegian, Swedish.
If it were not for the lack of graphics and layout problems, then we would not have complaints about www.21casino.com.
21 Casino Software and Games
21casino cooperates with some of the most popular and influential game developers out there, such as NetEnt, Red Tiger, Microgaming, Evolution Gaming, NYX, Big Time Gaming, Scientific Games, Play’n Go, and others.
As for the Games menu, there are several large sections, each containing more than a dozen games, including blackjack, roulette, card and table games, slot machines, progressive games, video poker, arcade, and live games with the participation of the dealer. The collection boasts of 1,000+ products in total. A demo (free) mode is available, but registration is required first in 21Casino.
21Casino offers a wide selection of slot games (the loudest names are: 2 Million BC, A Night in Paris, Arrival, At the Movies, 50 Dragons, Back in Time, Barbary Coast, Little Red Riding Hood, Miss Kitty, Mr Vegas, Puppy Love, Queen of the Nile 2, Monkey Money, True Illusions, Under the Sea).
Board Games include Blackjack, Roulette, Baccarat, Craps, Draw Hi-Low, Triple Edge Poker, Top Card Trumps, Red Dog, Three Card Rum.
Among Scratch Cards and Virtual Sports Games, you will also find such popular products as 7th Heaven, Chase the Cheese, Big Bad Wolf, Dolly Parton, Glamor Sham, Good Girl / Bad Girl, Jackpot Jamba, It Came From Venus, Aztec Treasures, Hidden Loot, Little Pigs, Paco, and the Popping Peppers, The Exterminator, Werewolf Wild, Zorro.
21 Casino Promos and Bonuses
The 21Casino bonus program includes almost all types of promotions, including a loyalty program and a good tournament grid. 21Casino No Deposit Bonus includes 21 free spins available immediately after registration. The maximum bonus bet is €5. The bonus funds must be won back in 30-fold equivalent before a withdrawal.
21Casino offers two types of the first deposit bonus:
- Cashback 121% up to €300 with x35 wager.
- 10 free spins per deposit from €20, 25 free spins per deposit from €50, 50 free spins per deposit from €100 (for players who replenish their account from Friday to Sunday).
Bonuses for subsequent deposits are not available. As already mentioned, 21Casino has a good tournament grid with a progressive jackpot. The prize pool reaches €21 million. The 21Casino loyalty program involves the accumulation of loyalty points that players receive for their bets. The course depends on the type of game:
- Scratch, slots – 2 points for €1 bet.
- Video poker, bingo – 1 point for €1 bet.
- Blackjack – 0.5 points for €1 bet.
- Roulette – 0.25 points for €1 bet.
Points can subsequently be exchanged for game money at the rate of 200:1. The minimum bonus currency withdrawal per day is €200, and the maximum is €10,000.
35 x Bonus Amount
21 Casino Payments
The minimum border for payments in 21Casino is 2 times lower than for a deposit: €10. The following currencies are available: dollar (US, Canadian, Australian), euro, and pound sterling. Therefore, players from countries in which none of the above conventional units is official will have to pay a percentage for the conversion (usually it is done through USD). 21Casino does not charge a fee for financial operations, but payment systems may do so. Note that big winnings can be divided and paid out not as a whole but in several parts.
Reviews of 21Casino do not contain information about payments. Given the fact that 21Casino has existed for a long time and is widely known, this may indicate that either support promptly resolves conflicts that arise (before they go online), or the users are inactive. In any case, the operator’s reputation on the Internet is pretty good.
21 Casino Customer Support and Problem Solving
Getting in touch with 21Casino is simple. Customer support agents are available 24/7 in the live chat or via email firstname.lastname@example.org. Email is more suitable for submitting official appeals, while for prompt resolution of minor issues, it is better to contact an online consultant who answers within a few seconds. There is no FAQ section and no phone connection with the 21Casino.
Reviews about support are generally positive. Of course, we found several reviews that spoke about the rigor of technical support, but the institution is not always obliged to satisfy users if they violate rules.
If you have a complaint to 21Casino, you can use the Complaint Procedure described in Section 21.2 of the User Agreement. According to this document, the first necessary action is to contact the customer support of 21Casino. The consultant will consider the request and respond within a few days (the review period can be up to 21 days, depending on the complexity of the issue). The application is recorded by the support host, so you can be sure that it is not lost.
If a consultant of 21Casino could not solve your problem, the case is referred to the team leader, and if the decision is unsatisfactory on their part, to the Complaints Team, where it becomes numbered (an identifier is assigned to it).
Further, if the issue is still unresolved, the complaint can only be submitted to the regulatory authorities, for example, to the MGA (there is a special form on the regulator’s website for it) or to independent organizations, such as ODR.
21 Casino Live
The 21Casino’s live zone contains 17 types of games: blackjack, roulette, poker (Caribbean, Texas Hold’em, 3Cards), baccarat, football, etc. You can play 21Casino Live only after registration – the demo mode is not available here.
The minimum bets start at €1. There are VIP tables with higher limits, but to participate in these events, you must be a member of the loyalty program. Dealers are both male and female and the level of their competence is quite high. During the game, you can ask a question in an online chat and receive the answer quickly.
Various settings are also available: the selection of the display mode (in the current/new window), resolution, design, sound on/off. The main language of communication at the tables is English.
Mobile 21 Casino
The 21Casino mobile version is optimized for any mobile/desktop device. It supports Android OS (starting with 4.0), iOS (from 8.0), and Windows (from 8).
You can download the mobile 21Casino only on the official sites of App Store and Google Play, it’s not available on the casino website. The main advantage of this format is the ability to play offline and without reference to a specific point. The flip side of this advantage is a reduced collection of games (less than 1,000), a limited set of payment methods, and other betting limits. Otherwise, 21Casino Mobile is not much different from a network branch.
21 Casino Security
As in other online gambling establishments, security in 21Casino is ensured by SSL data encryption. 21 Casino respects the privacy of its visitors and uses the latest Internet technologies to protect the data and money of customers. Due to its 3 licenses, the casino guarantees its visitors fair gameplay. The site is protected by modern encryption systems. 21Casino uses a random number generator that has been tested by independent audit firms.
Access to the 21Casino resources is open to residents of most countries. The exception is mainly the island territories of European countries. The restricted countries are Australia, France, Germany, Hungary, Netherlands, South Africa, Switzerland, and the United Kingdom. 21Casino only accepts customers that are at least 18 years of age and above the legal age for gambling in the jurisdiction of their country.
21 Casino has been operating on the market since 2015. Over this time, it has turned into a popular place among residents of many countries, and it also expanded the range of games and the bonus program. Surely, everyone wonders what exactly this casino can offer. At the top, you can read a detailed review with a description of the interface, bonus policy, ways to replenish your account and withdraw funds, as well as other features of 21 Casino. Now I’d like to share the pros and cons of this site with you which I compiled based on personal opinion.
- holds the Malta Gaming Authority, UK Gambling Commission, and Swedish Gambling Authority licenses;
- has VIP program;
- boast of Live Casino section;
- optimized for mobile gadgets;
- uses a random number generator and good protection of players data.
- small number of games;
- there is no way to contact service operators via phone;
- small number of supported languages.