PlayFrank Casino Review 2020
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PlayFrank Casino was founded in 2009 by Aspire Global International LTD. The company is located in Malta and holds a legal certificate issued by Malta Gaming Authority. Relatively recently, in 2018, PlayFrank server obtained another license issued by the United Kingdom Gambling Commission.
Licenses and certificates are important for every gambling platform. However, who needs a casino that holds a decent license but offers boring games and rare wins? Therefore, we need to take a look at many aspects including the games variety, bank payments, security level, support availability, bonus program, and so on, in order to render a fair verdict for PlayFrank Casino.
The first thing you see as soon as you find any online casino is a website. It may tell you a lot about the gambling platform, that is why it will be logical to start our review from the website home page description. The design of PlayFrank website differs significantly from other online casinos. While the majority of online gambling platforms use conservative modern design, i.e. predominantly dark and bright colors, PlayFrank web page looks like a cartoon or a video game. The pictures are absolutely non-intrusive, kind and the colors are absolutely not typical for a casino design: light blue, turquoise and aquamarine.
The interface of the webpage is as simple as possible. All the menu options like promotions of PlayFrank website, daily challenges, terms and conditions, and live casino are on the left side of the screen. There you will also find Create Account and Log in to PlayFrank Casino buttons. The registration procedure is fast: you need your email, nickname, and password. Once your email is confirmed, you become a part of this fairy casino world.
In the middle of the page, there are banners that are not too intrusive and comply with the overall design of the official PlayFrank Casino website. There you can also see the list of games and even sort them out according to their types and popularity.
If you scroll down you will see a short article including the information about PlayFrank Casino, its awards, partners, and terms and policy.
The website is available in four versions of English (British English, Australian, European, and Canadian) and German. Therefore, in fact, there are only two languages, and this is a significant drawback of the website as it is not intended for the broad multicultural environment.
Now it is high time for taking a closer look at PlayFrank Casino.
PlayFrank Casino Software and Games
Gaming providers in PlayFrank Casino are numerous. They are BetSoft, Evolution Gaming, Endorphina, Net Entertainment, NYX Gaming, GamesOS, Play‘n Go and GameArt. The overall number of games is impressive – more than one thousand names!
Table Games. You will find more than 60 various games with cards and dice in this section. You could heard about the games like Jacks or Better, Baccarat, Blackjack varieties, Atlantic City Vegas, Casino Patience, and many other. All of them they are waiting for you in this section.
Slots. This is the biggest subcategory of games on the PlayFrank website. Starburst, Dazzle Me and Jungle Spirit by Netent, Ring of Odin, Sticky Joker and Book of Dead by a renowned brand Play’n’Go, Wish upon a Jackpot, Wolf Legend and Wild Artics by BluePrint are hosted here as well. Moreover, in PlayFrank Casino you may also find 442 additional Classic Slots like Fruity series by Synot or Book of Immortals by Softbet.
The quality of games is high, sound effects are good enough. We must say that access to the games is immediate, so you can plunge into the world of magical wins and jackpots in a blink of an eye.
PlayFrank Casino Features and Bonuses
PlayFrank Casino team knows that promotions are always adored and appreciated by casino players. Moreover, promotions are among the main ways to attract new gamblers to the platform. That is why PlayFrank platform offers a lot of generous bonuses for both new and old members of the PlayFrank community.
For new players there is a welcome package: each new player may make minimum 20 EUR deposit and get 300 EUR bonus instead! Besides, all newbies will get 200 free spins and wagering bonus 35x.
The VIP program at PlayFrank Casino is another pleasant bonus created to satisfy any whims of players. The program is based on the points the gamers receive while gambling. There are several levels of the users according to the points:
Bronze VIP. 10 points are needed to reach this level. These gamblers get 25 free games and 5 free games on Sundays from PlayFrank gambling platform.
Silver VIP. These players need 60 points to reach this level. PlayFrank Casino offers 60 free games, VIP Live tournaments and Birthday bonuses.
Gold VIP. 350 points are required to reach this level. For these customers 50 free games + 50% Extra bonus is available. Moreover, they get a birthday present and may take part in VIP tournaments.
Platinum VIP. 1000 points are needed for this level. These users of PlayFrank Casino get the same bonuses as Gold VIP clients, but in addition, they get a higher deposit and cash out limits, personalised offers and personal account managers.
Premium VIP. This is an exclusive level based on personal invitation by PlayFrank Casino. These clients get all privileges mentioned above, plus three-day bonus program: day 1: 50 EUR bonus program is available, day 2: all bonuses are renewed, day 3:a personal account manager of PlayFrank Casino generates specific offers for the clients.
Prestige VIP. This is the highest level reachable at personal invitation from PlayFrank Casino. Here, in addition to all special options mentioned above, another three-day bonus program becomes available: day 1 – 100 EUR bonus program becomes available, day 2 – 50 premium games, day 3 – a personal account manager generates specific offers for the clients.
If you are neither new nor VIP player of PlayFrank platform, you should better keep an eye on the website weekly promotions. PlayFrank Casino regularly offers free spins and bonuses. The offers vary from week to week.
PlayFrank Casino Payment and Withdrawal Methods
There are plenty of ways to make a deposit: EcoPayz, Maestro, MasterCard, Neteller, Paysafe Card, Visa, iDEAL, Nordea, GiroPay, Envoy, ePay.bg, Euteller, Multibanco, Trustly, BankLink, Skrill, TrustPay, Skrill 1-Tap, Instant bank transfer, Garanti, mobile payment, Bank Wire Transfer, PayPal, Interac, EPS, and Zimpler. All deposits are instant and the amount varies between 20 USD and 10,000 USD per week.
|Payment Methods||Withdrawal Limits||Withdrawal Time||Deposit Limits||Deposit Time||Fees|
|Credit Card||£10 – £9000 (UK) / C$10 – C$2250 (Canada) / €10 – €18000 (Germany)||24-48 Hours||€10/C$20/£10||Instant||No|
|Direct Banking||€/C$/£10 – €/C$/£2000 / €/C$/£7000 (based on VIP level)||24-48 Hours||€10/C$20/£10||Instant||No|
|EcoPayz||C$10 – C$2000 (Canada) / €10 – €7000 (Germany)||24-48 Hours||C$20/€10||Instant||No|
|EPS||€/C$/£10 – €/C$/£2000 / €/C$/£7000 (based on VIP level)||24-48 Hours||€10/C$20/£10||Instant||No|
|Euteller||€/C$/£10 – €/C$/£2000 / €/C$/£7000 (based on VIP level)||24-48 Hours||€10/C$20/£10||Instant||No|
|GiroPay||€/C$/£10 – €/C$/£2000 / €/C$/£7000 (based on VIP level)||24-48 Hours||€10/C$20/£10||Instant||No|
|iDEAL||€/C$/£10 – €/C$/£2000 / €/C$/£7000 (based on VIP level)||24-48 Hours||€10/C$20/£10||Instant||No|
|Interac E-Transfer||C$2 – C$2000 (Canada)||24-48 Hours||C$20||Instant||No|
|Klarna||€10 – €7000 (Germany)||24-48 Hours||€ 10||Instant||No|
|Online Bank Transfer||€/C$/£10 – €/C$/£2000 / €/C$/£7000 (based on VIP level)||24-48 Hours||€10/C$20/£10||Instant||No|
|MuchBetter||C$2 – C$2000 (Canada)||24-48 Hours||C$20||Instant||No|
|Neteller||€/C$/£10 – €/C$/£2000 / €/C$/£7000 (based on VIP level)||24-48 Hours||€10/C$20/£10||Instant||No|
|PayPal||£10 – £2000 (UK)||24-48 Hours||£10||Instant||No|
|PaySafeCard||£10 – £1000 (UK) / C$10 – C$1000 (Canada)||24-48 Hours||C$20/£10||Instant||No|
|Rapid Transfer||€7 000||24-48 Hours||€ 10||Instant||No|
|InstaDebit||C$10 – C$100 (Canada)||24-48 Hours||C$20||Instant||No|
|Skrill (+ Skrill 1-Tap)||£10 – £2000 (UK)||24-48 Hours||£10||Instant||No|
|Trustly||€10 – €7000 (Germany)||24-48 Hours||€ 10||Instant||No|
|Zimpler||€/C$/£10 – €/C$/£2000 / €/C$/£7000 (based on VIP level)||24-48 Hours||€10/C$20/£10||Instant||No|
Withdrawal channels on PlayFrank website are also numerous: MasterCard, Neteller, Visa, EcoPayz, Skrill, Trustly, Skrill 1-Tap, Bank Wire Transfer, Wire Transfer, and PayPal. For E-wallets the average withdrawal time is 1-2 days, while bank cards users will face a standard bank delay of 3 to 5 business days. The amount of cash out from PlayFrank Casino varies from minimal 20 USD to maximal 25,000.
No additional charges are levied by PlayFrank gambling service, however, your financial agents may charge some commission as the payment for your transactions.
PlayFrank Casino Customer Support
PlayFrank Casino customer support team believes in C.A.R.E – Customers Are Really Everything. You will find this cute slogan in the support section. It seems to be true because as opposed to many contemporary websites where Support Button is hidden on the webpage, on PlayFrank Casino you may reach support team from many places: you may see support access on the left main panel, in the bottom of the page and of course a chat button can always be seen in the lower-left corner of the screen.
There are several possibilities to contact PlayFrank Casino support team. Firstly, you may chat with them. The response will be reasonable and fast, within several minutes. Secondly, you may email them at firstname.lastname@example.org. You will get a detailed response within several hours. At last, you may give a call to PlayFrank Casino using 02033189367. The support of PlayFrank Casino is also available in English and German.
You may also have a look at the Frequently Asked Questions section where you may use a search button. Just insert the keyword and find a short and simple article that may be useful for you.
Despite the fact that support on PlayFrank Casino is available seven days per week, at the moment they work only from 6:00 GMT to 23:00 GMT. This is a significant drawback for those who prefer playing overnight and needs urgent help.
At PlayFrank Casino you may play Roulette, Blackjack and Baccarat. Live dealers are male and female and all of them speak English. PlayFrank website guarantees that croupiers are extremely friendly, helpful and polite. They will invite you to play one of fifteen games: Live Deutsches Roulette, Lightening, Blackjack White III, Live Baccarat Squeeze, Football, Dream Catcher etc.
Live PlayFrank platform is available 24/7. There you may communicate with dealers and other gamblers but keep in mind that company policy regarding offensive behaviour is pretty strict. Therefore, you will not face rudeness in this mini Vegas. So why go somewhere else if you can stay home and enjoy remote live gambling with pleasant people only? By the way, live gambling is available from your mobile device too.
PlayFrank Mobile Casino
If you do not like to be pegged to your PC screen, you may take your favourite games everywhere you go. You do not need to download the app that takes additional space in your device. There is simply no app of PlayFrank Casino. All you have to do is to open your browser and log in at PlayFrank Casino.
The casino version intended for Windows, iOS or Android device was adapted for a small-size mobile screen. Overall, the functionality does not differ at all from the full-screen version of PlayFrank Casino. You still have access to all games, support a live casino. So provide yourself with high-speed Internet connection and PlayFrank Casino will provide you with fascinating games at any time and at any place!
PlayFrank Casino Security
When using PlayFrank Casino website you will for sure leave there some information about yourself. The website clearly states that it collects the data about your location, device settings, software, and hardware information, log files, financial operations on the website and user activity data. PlayFrank Casino team uses it in advertising, safety, control and marketing purposes.
Your data will be stored on PlayFrank in accordance with the GDPR policy on accountable servers. It means that it cannot be shared with third parties and should be completely deleted from PlayFrank website at your first demand.
PlayFrank website is protected from bugs and viruses due to the newest encryption technologies and reliable firewalls. Besides, Authentication and Access Control system is used. This system prevents info leaks and gives access to the core of the website to authorized personalities only. Moreover, PlayFrank website regularly conducts external and internal audits to be assure that the security system is up to date and dangerous viruses and systems will not have access to sensible customers’ information.
The list of restricted countries is pretty long. The players from the following countries will not be able to join PlayFrank Casino: American Samoa, Armenia, Australia, Belarus, Bosnia and Herzegovina, Estonia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Bulgaria, China, Comoros, Croatia, Czech Republic, Denmark, Georgia, Greece, Guadeloupe, Guam, Hungary, India, Indonesia, Iran, Ireland, Italy, Latvia, Lebanon, Lithuania, Malta, Russia, Réunion, Saint Pierre and Miquelon, Martinique, Mauritius, Mayotte, Moldova, Netherlands, Netherlands Antilles, New Caledonia, North Korea, Northern Mariana Islands, Pakistan, Poland, Portugal, Romania, Slovakia, Ukraine, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, the United Kingdom, and the United States. The number of restricted countries on the platform explains why PlayFrank website is not multilingual.
There are no other specific constraints besides age restrictions. All players who are younger than 18 y.o will not be welcome on the gambling platform. The other users may freely try their luck at PlayFrank.
It is not easy to find a top-rated casino that meets all your expectations, but I was lucky to be recommended to register in Play Frank Casino. At the very beginning, I was a little skeptical since there is hardly any website that was absolutely appealing to me. However, what a surprise it was when I had to put much effort to find at least one drawback. Look what pros and cons of PlayFrank impressed me most of all.
- A lot of games from the best software providers;
- numerous deposit options;
- transparent bonus terms;
- approved by iTech Labs and TST, certified by UKGC;
- helpful customer service.
- customer support does not work round the clock.
PlayFrank Casino FAQ
I've just requested a withdrawal. Do I need to send any documentation?
Yes we do, and it’s just as you can read below for security reasons. We need basic confirmation documentation as part of our Protection and KYC (Know Your Customer) system. We respectfully ask you to provide the kind of following papers:
- Passport OR
- Driver’s license (front and back) OR
- National identification card (front and back)
Address verification (issued within the last 3 months):
- Utility bill (such as a water or electricity bill) O
- A bank statement that has your address on it OR.
- Latest Tax bill.
Proof of payment (depending on the method you use):
- CVC code covered.
- Signature visible.
Bank transfer (screenshot/copy of bank statement):
- Account holder’s name.
- Bank account number.
- Transaction you’ve made to us.
E-wallet (Skrill, Neteller, etc.):
- Screenshot of e-wallet account profile page.
- Account details clearly visible.
Send all documents in an email to email@example.com:
- total e-mail size should not exceed 3mb.
- all required information must be clearly visible (all 4 corners visible).
UK license: The personal information provided is processed to perform necessary identity verification and credit checks to comply with our legal obligations under the EU Directive 2015/849, the EU Directive 2015/2366, the Proceeds of Crime Act (POCA) and Terrorism Act and/or The Money Laundering, Terrorist Financing and Transfer of Funds Regulations. The processing of player data is in line with the EU General Data Protection Regulation 2016/679.
How do I check that I have met the wagering requirements for a bonus?
This can be done on the ‘Bonus’ page.
How do I get a deposit bonus?
This is made really simple with PlayFrank.com because when you make a deposit on the’ Deposit’ tab, we mention all incentives available to you. If there are several incentives to choose from, simply select the one you like from the chart! You can also search for free rewards on our’ Rewards’ or’ Promotions ‘ section.
And also don’t overlook the tracks where there will be Weekly Deposit Bonuses and Bonus Spins.
How do I open an account?
Just click the’ Join Now’ button on any playfrank.com page header for registration. Then you’ll be sent to the registration page. Please note that you can not change your username and account currency at a later stage. Please ensure that you are over 18 and adhere to our “Terms and Conditions” before sending your information. Using your username and password, you can log into your account immediately on any page.
How long do withdrawals take to process?
We know you want your winnings to be quick! After 24 hours, we will process your withdrawal in accordance with our terms and conditions. Based on your withdrawal method, your bank account may take up to 3/5 working days before the withdrawal. The’ Transaction Record’ can also be reviewed to get to know the status of your withdrawal: Approved Pending for approval Rolled back Processed.