Review Disclosure: I registered and played at Jackpot City Casino to see how it feels and explore its options. Read my honest report about its security, games, payments, and customer support.
I enjoyed my stay at Jackpot City. After downloading the native app, I was impressed by the generous bonuses and concentrated game library. I was able to make crypto deposits and withdrawals, which sped up the process for me. The high limits of C$300,000 were a huge plus for my high-rolling endeavours. Everything ran smoothly at this UKGC- and Ontario-licenced casino. My only objection is that customer support is not 24/7.
Pros and cons
Introduction
Jackpot City is a casino launched in 1998. It is owned by Cadtree Ltd., a company seated in Alderney, which is responsible for Ruby Fortune, Spin Casino, and Royal Vegas. The platform offers services in 143 countries via multiple licences. It is ideal for players who enjoy progressive jackpots and tournaments.
Editor’s comment: Jackpot City was accredited by AGCO in June 2022.
Screenshot of the main sections of the casino website:
Alderney Gambling Control Commission 
SSL 
eCOGRA Jackpot City is licensed by Kahnawake, Alderney, UKGC, and Ontario. The platform has SSL encryption and two-factor authentication. Its games are tested by eCOGRA.
Legitimacy facts:
Category | Details |
|---|---|
Jurisdictions | Alderney Gaming Control Commission, Ontario iGaming (OPIG1236392), Kahnawake Gaming Commission (00892), UKGC (39372) |
RNG auditing seals | eCOGRA |
SSL encryption | 128-bit |
2FA (Two-factor authentication) | Yes |
Legal age | 19+ |
My expert opinion on Jackpot City Casino Legitimacy & Safety
Quadruple-licenced (UKGC, Ontario, Kahnawake, and Alderney)
Valid SSL certificate (Google Trust)
eCOGRA seal
None
I can’t find fault with Jackpot City’s security. Like Spin Casino, it is quadruple-licenced, which is a solid sign of security. I also found a valid SSL certificate and 2FA, meaning my personal data and account were safe there.
Jackpot City offers adapted bonuses for each country. If you are in Canada, you can start with C$1,600 and 10 free spins for the bonus wheel. The offer is valid for the first four deposits and comes with a 35x wager rule. You can use it on Microgaming and NetEnt slots and table games.
Beyond the welcome bonus, you can take advantage of daily deposit matches, a rewarding VIP program with up to C$15,000 in cash prizes, and daily missions.
TOP bonus offers:
Final Thoughts on Bonus Offers
Added-value welcome bonus (10 chances to win C$1 million)
Daily deposit matches
Generous VIP program
No deposit bonus is not available
Compared to the welcome bonus for Ybets, Jackpot City offers a smaller amount but compensates with an add-on of ‘10 chances to win C$1 million. I liked that. I also liked the VIP program, which was valid on 15 selected games, because it gave me cash rewards.
Average number of payment methods in the compared casinos
Deposit methods
You can deposit with popular debit/credit cards, e-wallets, prepaid cards, and cryptocurrencies.
| Deposit methods | Deposit limits | Deposit time |
|---|---|---|
 | $5–$300,000 | Instant |
 | $5–$300,000 | Instant |
 | $5–$300,000 | Instant |
 | $5–$50,000 | Instant |
 | $10–$300,000 | Instant |
 | $5–$300,000 | Instant |
 | $5–$300,000 | Instant |
 | $5–$3,000 | Instant |
 | $5–$300,000 | Instant |
 | $5–$300,000 | Instant |
 | $5–$300,000 | Instant |
 | $5–$300,000 | Instant |
 | $5–$300,000 | Instant |
 | $5–$300,000 | Instant |
| | ||
Withdrawal methods
For withdrawals, you can use six methods, including Interac, bank wire, MuchBetter, Visa, and iDebit. See the limits and withdrawal times below.
| Withdrawal methods | Withdrawal limits | Withdrawal time |
|---|---|---|
| | $50–$300,000 per month | 1–3 banking days |
| | $50–$300,000 per month | 1–3 banking days |
| | $50–$300,000 per month | 1–3 banking days |
| | min. $50 | 1–3 banking days |
 | min. $50 | 3–7 banking days |
| | $50–$300,000 per month | 1–2 banking days |
| | ||
Final Thoughts on Payment Methods
Crypto-friendly casino
Interac is supported
High withdrawal limits (up to C$300,000)
Cashouts may take up to seven days
Jackpot City is a crypto-friendly casino with much higher deposit and withdrawal limits than casinos like Paradise 8 (C$300,000 compared to C$500). It is even better than Casumo Casino with its C$50,000. Because of this, I deem it suitable for all kinds of players.
Jackpot City delivers over 1,050 games, mostly from Apricot/Microgaming and NetEnt. From 785 slots, 20 have progressive jackpots reaching C$10 million. The rest of the library consists of 65 table games, 21 arcade, 18 bingo, and live titles.
Number of games | 1,050+ |
Average RTP | 97.84% |
Demo play | Yes |
Progressive jackpots | Yes |
Best progressive jackpot slot | |
Progressive jackpot size | C$10, 537, 688 |
Here’s our selection of the best games, sorted by category:
Game Type | Best Games |
|---|---|
Slots | Avalon III, 9 Masks of Fire, Gold Blitz |
Jackpots | Thunderstruck II, Mega Moolah, Playboy Fortunes, King Millions |
Roulette | European Roulette |
Baccarat | Baccarat |
Blackjack | Classic Blackjack, Vegas Strip Blackjack |
Arcade | Mines, Plinko |
Bingo | Crazy Monkey |
You can test various strategies and gain practice by playing the demo versions of popular Jackpot City games. You can do this at the casino or on our site:
What I think about the game collection
500+ total games with demo access
Includes a few progressive jackpots
Original games included
No demo before sign up
I didn’t expect a dedicated jackpot category, so that’s a big plus even with the 500+ games library. While a casino like Neon54 may have more options, I find the 153 originals here more unique with great replay value. That’s because they are a mix of slot, crash, and table games; a better collection than the usual 11 to 13 options that I’ve seen on modern sites, which are usually just crash games.
Average number of live games in the compared casinos
Jackpot City offers 72 live games, including 19 roulettes, 32 blackjacks, and 13 baccarats. For those of you who enjoy TV-style gambling games, there are seven game shows. Here’s a recap:
Live Game Type | Total Number | Popular Live Game |
|---|---|---|
Live Games Total | 74 | Power Up Roulette |
Live Roulette | 19 | Live Mega Roulette |
Live Baccarat | 13 | Live Baccarat |
Live Blackjack | 32 | Live Speed Blackjack |
Game shows | 7 | Mega Wheel |
Live poker | 1 | Live Casino Hold’em |
Sic Bo | 1 | Mega Sic Bo |
Final Thoughts on Live Casino Games
Good variety of games
OnAir-powered
Games with high bet caps are available
Some popular Roulette variants are missing
In my view, the quality of streaming and professionalism of the dealers compensated for the lack of variety in the live games section. Yes, I would still prefer Weiss Casino, especially for Blackjack, but Jackpot City had the basics in place.
Average number of game providers in the compared casinos
This casino only works with a handful of software providers, among which are Microgaming, NetEnt, Playtech, Pragmatic, OnAir, and a few others (live games).
Category | Details |
|---|---|
Number of software providers | 9 |
Slot providers | 6 |
Best slot provider | Microgaming |
Live casino providers | 3 |
Best live software | Pragmatic Live |
Roulette providers | 3 |
Baccarat providers | 3 |
Blackjack providers | 2 |
Unique software | No |
My verdict
A handful of quality software developers
Tested RNGs
A limited number of providers
Like LeoVegas, Jackpot City relies on only a few hand-picked providers. I approve this approach, as it enables me to play quality games. Still, it would’ve been better if the casino had a wider collaboration portfolio, as this would widen player choice.
At Jackpot City, you have a choice of downloading the mobile casino app or playing directly from Safari, Opera, or Chrome browsers on Android and iOS devices. The apps load quickly and adapt the content perfectly to smaller screens.
In terms of usability, Jackpot City uses a simple game layout and a search button. Access to payments, the contact page, and info about promos are well within easy reach.
Here’s how the casino fared:
Category | Details |
|---|---|
All filters are available | No |
Search function | Yes |
Loading speed | 1.69 seconds, tested from London |
Registration to access the casino | 3 minutes |
Verification time | Under 1 Minute |
Time to verify your ID | 32 hours |
UX and UI rating | Very good |
My opinion on Jackpot City Casino usability
Android and iOS apps
Search function
Intuitive navigation
Some filters are missing
I liked the convenience offered by the Jackpot City apps. Everything was well done, apart from the loading speed, which was not as good as on PlayOjo Casino. The site can also be improved by adding a software providers sorting filter.
How to Sign Up
To claim bonuses and play games at Jackpot City, you have to register. The process is uncomplicated. Follow these steps:
Claim the Jackpot City bonus
On SlotsSpot, click ‘Claim Bonus’ to get to the casino.
Start registration
Click ‘Sign Up’ and move further.
Choose your location
Enter your country and province.
Provide personal information
Enter your name, address, telephone number, and profession (source of income).
Verify your email
Respond to the automatic message.
Make a deposit
Make a minimum deposit to activate the bonus. You will need to pass KYC.
Convert the bonus
Play supported titles to meet the 35x wagering requirement.
Jackpot City’s customer support team answers questions in 19 languages. It operates from 12 pm to 8 pm EST on weekdays.
Final Thoughts on Jackpot City Casino customer support
Telephone line available
Multi-lingual service
FAQ section
Support is not 24/7
Even though Jackpot City didn’t offer a 24/7 service like Everygame Casino, it met my expectations during working hours. I received timely and effective responses on all channels. I can conclude that Jackpot City offers a good service.
Jackpot City has a respectable 3.9 out of 5 rating on Trustpilot. Most users praised the games and quick withdrawals. However, I observed polarised opinions in recent months. User reviews on Reddit painted a similar picture.
Longjumping_row (Reddit): Took me days to reach customer support.
CestUnNom (Reddit): Been using Jackpot City for about 6 months now and honestly pretty solid.
OneHunt, Reddit (Reddit): It’s not flashy, but if you are after something reliable and straightforward, it's not a bad pick either.
Jackpot City is a secure casino with slots, table games, and real-dealer titles for players from Canada, the UK, New Zealand, and other countries. The platform stands out with up to C$300,000 deposit and withdrawals, including crypto, a generous VIP program, and progressive jackpots.
