To : Sports Interaction Senior Management Team From : David Wesley Kellogg - Client RE : Outstanding Customer Service / Employee Recognition Request I received superlative customer service from your Support Representative RYLEE this week , & I feel that RYLEE went so far BEYOND what is expected in terms of qualiry ,efficiency , ethics and being professional & cordial at the same time , that it deseves to be spotlighted. Rylee went out of his way to exercise patience & most importantly , LISTEN , to the issue , assess it & derive a feasible & amenable solution to a problem ( a bet slip being processed TWICE inadvertently ) that had occurred previously with VERY POOR cusomer service . RYLEE' s actions served to replenish the 'GOODWILL ' that I feel towards the entire Sports Interaction platform. I am a semi-retired financial analyst & I use this platform, and some others ( BetMGM , Bet99 ,PrizePicks ) & I have never received this LEVEL of intentionally providing an agreeable customer solution . I was a senior level executive & know very well that good FRONT LINE customer service can , indeed , impact the bottom line very favourably over the long term . This kind of SOFT_SKILL diplomacy used in Customer Service by RYLEE can not be taught . I recommend , strongly & actively , that RYLEE be recognized with an employee commendation award . Further , I would add , that RYLEE is the type of dedicated , focused , quick-thinking & very articulate employee that ANY management team would be wise to retain , nurture , advance & promote within the Sports Interaction entity ( Offer RYLEE a position with more responsibility [ offer him a ' sports desk / spotsbook position - it would be a WIN -WIN , trust me ) If you wish to follow up with me , or have any questions , do not hesitate to contact me . { Please forward RYLEE a copy of this referral } With Sincerity , DAVID WESLEY KELLOGG
403.456.9423 ===== --
Regards, David Wesley Kellogg B.Sc ; B.Comm ; CFA ARTIFICIAL INTELLIGENCE SEO
Director, National Business Development
Ph: 403.288.7322 /Fax: 877.455.2827 " Revolutionary Artificial Intelligence
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