This has been the worst experience on any gaming site I've had. For context I deposited 20 dollars with my card, played through the rollover requirements and tried to withdraw 30.
First they say I can't withdraw to crypto - fine understandable, I'll withdraw back to my card. Oh wait, there is no option for such, fine I'll withdraw to my bank - nope, no option to do it on the site and the support is bloody useless. I've had 25+ emails with them back and forth with no solution. They say to try interac - nope not working! then eCashout - not working. When they feel that they're stuck, they then ask for KYC docs (fine but they should ask that before depositing/creating the account - another sign they're sketchy). I supply everything and "complete the verification process", they say they will get back to me with a solution to withdraw to my bank account and the next day I get more madness. Again after passing their KYC checks, they suggest methods that dont exist on their site to withdraw and after more stalling, the next day, their support team then asks me for proof of a card number ending in 2417 which I don't own or know wtf they're talking about, my card ended in a different number and was already verified by them the day before. They're adamant that i have to use that card so I show them proof that I don't own such a card and deposited with a different one. All this was another 2 hours of time wasted, out of much more total. They're utterly incompetent and a slimy scamming organization, from the top to the bottom. The customer support is full of stupid and useless individuals who WON'T help in any way. DO NOT GAMBLE HERE, YOU WILL 100% HAVE ISSUES WITH THESE SCAMMERS!!!! DON'T TRUST THE PAID REVIEW SITES!!!
They'll do anything to stop you from withdrawing any winnings and are scammers.
They After literally dozens of emails to support regarding this, they keep requesting more and more information. I'm still battling with them to get my money out of the site. If not I'll have to start a chargeback because these scammers are relentless and will do anything to not let me withdraw.